About the project...

By creating and serving as an independent host for this interactive complaint database, CPEC will provide a valuable accountability tool for citizens and governments in the pilot municipalities. The program will also develop a “best practices” roadmap to reduce implementation cycles in other locations seeking to advance “citizen to government” communication via the Internet. CivicRADAR has been designed to demonstrate that technology can produce new and valuable tools to assist in improved municipal government performance and delivery of government services.

CivicRADAR will consist of three components: an interactive database for communication of service requests and posting of municipal responses; surveys to help better understand community priorities; and the “Virtual Town Green” where citizens will be able to discuss issues of local importance with their neighbors.

This project has been designed to assist both citizens and elected officials in better evaluating the agencies providing front-line services to communities. While the interactive database of complaints relating to municipal issues remains the central focus of CivicRADAR, comments posted to the Virtual Town Green as well as responses obtained from on-line surveys—information that has not been aggregated in any other public forum—will provide valuable supplemental data for measurements of government efficiency and effectiveness.